Government service in the Philippines continues to evolve, and one of the biggest improvements today is the digitalization of benefit claims through the GSIS Touch mobile app. This update is especially helpful for inactive GSIS members—including retirees, separated employees, and former government workers now living abroad, particularly in the United States.
In this guide, we break down what claims you can file online, what benefits are not yet included, and how this change makes accessing GSIS services easier than ever. This is a comprehensive, SEO-friendly, EEAT-aligned resource tailored for Filipinos in the Philippines and the Filipino diaspora.
What Is GSIS Touch?
GSIS Touch is the official mobile application of the Government Service Insurance System. The app gives members access to their records and allows selected claims to be filed online without visiting a GSIS branch.
This step is part of the Philippines’ digital transformation under Bagong Pilipinas—bringing faster, more efficient, and more transparent public service to Filipinos everywhere.
Who Are Considered Inactive GSIS Members?
You are classified as an inactive GSIS member if you:
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Previously worked in Philippine government service
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Are no longer currently employed under GSIS coverage
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Have not yet applied for or completed your retirement or separation claims
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May still have benefits pending under RA 8291
Many inactive members reside abroad—especially in the U.S.—making digital claim filing a major convenience.
Claims You Can Now File Online Through GSIS Touch
According to the official GSIS advisory, inactive members may file the following claims directly through the app:
1. Retirement Benefit Under RA 8291
For members who meet the required years of service and age for retirement.
2. Separation Benefit Under RA 8291
For members who did not reach the minimum years of service for full retirement but are still entitled to cash benefits.
3. Life Claim (Cash Surrender Value or Termination Value)
Covers the surrender or termination value of the life insurance policy under RA 8291.
These three claim types are currently the only ones supported online for inactive members.
Claims Not Yet Included in GSIS Touch
GSIS clarified that several benefits still require manual or in-person processing. These cannot yet be filed online:
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Employees’ Compensation (EC)
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Disability benefit
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Funeral benefit
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CLASP (Choice of Loan Amortization Schedule for Pensioners)
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Pre-need claims
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Maturity benefit for Regular Policy
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Cash Surrender Value and Maturity for Optional Policy
Members should confirm their claim type before using the app.
Why This Update Matters for US-Based Filipinos
There are more than four million Filipinos living in the United States—many of whom served in the Philippine government before migrating. This update offers significant benefits:
1. No Need to Fly Back to the Philippines
You can file your GSIS claims from your phone, wherever you are in the U.S.
2. Faster and More Convenient Processing
Digital uploads reduce delays from missing forms, long lines, or incomplete papers.
3. Accessible Even for Elderly Fil-Ams
Older adults who are retired or semi-retired abroad can avoid in-person appointments.
4. Better Transparency and Tracking
Members can monitor their application status in real time—similar to U.S. platforms like Social Security or Medicare.
Step-by-Step Guide to Filing Claims via GSIS Touch
Below is a simple walkthrough that inactive members—especially those abroad—can follow:
Step 1: Download the App
Available on Google Play and the Apple App Store.
Step 2: Register or Log In
Use your BP number, date of birth, and email address.
Step 3: Complete Identity Verification
This may include selfie scans, ID submissions, or email confirmation.
Step 4: Choose “Claims” and Select the Claim Type
Only RA 8291 Retirement, Separation, and Life Claims are supported.
Step 5: Upload Your Documents
Ensure all files are clear and readable.
Step 6: Submit and Track Your Application
Monitoring is available directly within the app.
How GSIS Touch Supports the Philippines’ Digital Transformation
GSIS Touch showcases the principles of EEAT:
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Expertise – Decades of managing government benefits
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Experience – Trusted by millions of government workers
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Authoritativeness – Official GSIS mobile service
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Trustworthiness – Secure verification and transparent tracking
For Filipinos abroad, this enhancement brings the Philippines closer to global standards of governance.
Allowing inactive members to file Retirement, Separation, and Life Claims via GSIS Touch is a meaningful milestone in Philippine public service. It makes government benefits more accessible, especially for Filipinos abroad, and strengthens the country’s commitment to digital innovation.
As the system continues to improve, GSIS is expected to expand more online services—making government support easier and more inclusive for all Filipinos worldwide.